Article, Patient Experience Winter Forum 2023 Article, Patient Experience Winter Forum 2023

Gail Zahtz Inspires Shift to Patient-Centered Value-Based Care: A Cancer Survivor's Call to Action

The 10th Annual HealthIMPACT Forum was held in New York on January 25th. The keynote speaker, Gail Zahtz, shared her personal story of surviving late-stage cancer and how it led her to become the CEO of WiseCare Heal. Her talk emphasized the need for healthcare leaders to make decisions that serve patients, providers, and the business of healthcare.

Gail called for a shift in the culture of healthcare organizations from selling a "service of sickness" to sharing responsibility for the health of entire populations. She stressed that to succeed in the shift from fee-for-service to value-based care, a change in culture is needed and healthcare organizations should partner with companies who sell and service solutions for providers.

Gail's story and call to action highlight the importance of making healthcare more patient-centered and the need for ongoing reform in the industry.

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